Here is where you will find Wild Bloom Studio. policies. If a questions is not answered, please feel free to email us and I will do my best to answer your question!
We try our absolute best to ensure that the product images used on our site flawlessly depict the colors and nuances of each original piece. However, computer monitors and lighting vary, and we cannot guarantee that the images on your screen are a perfect portrayal of the real thing
Everything is handmade and made in batches. I do my best to get everything shipped out in 5-7 business days due to the volume of orders I get weekly, but please know, I am a girlfriend, daughter and dog mom first and things do come up.
If the order is marked Custom or Made to Order, please allow 7-10 business days before shipment. Orders are shipped via USPS, UPS, or FedEx within 5 business days of placing an order.
All orders shipped to a Wisconsin address are subject to a sales, county and municipal tax.
Wild Bloom Studio is not responsible for any lost or stolen packages/items. All orders are sent USPS, UPS, and FedEx with tracking unless otherwise noted.
Please be advised that certain items are non-returnable. Non-returnable items include:
- Custom pieces/orders
- Sale items
- Gift cards
Please, e-mail firstname.lastname@example.org for return address and specific instructions.
Returns are accepted within 30 days of the shipment date for a full refund, less the original shipping cost. The return shipping cost is the responsibility of the customer.
To be eligible for a refund, the item(s) must be returned unused, in its original packaging and in the same great condition it left our studio in.
For the return of item(s) over $75 in value, shipping insurance is recommended. We don’t guarantee that we will receive your returned item(s).
Upon receipt and approval of the return, a refund will be processed, and a credit will be applied via the original method of payment.
Polymer clay is very durable and tough to break but I understand that accidents do happen so if for some reason you break your earrings please contact me via email. I will review on a case by case basis.
We also do our very best to ensure sturdy and safe packaging of all of our pieces, but in the unfortunate case an item would arrive broken or damaged, a clear photo of the damaged good must be sent via email (email@example.com) within 3 days of receipt. Instructions for return or exchange of the damaged good will be provided in a reply email.
Wild Bloom Studio has the right to deny a return at any time. The Return Policy is subject to change at any time without notice.